Frequently Asked Questions
Will there be any taxes, duties, or other costs when i receive my bike?
The backer will be responsible for any additional costs that your government authority imposes on Stark Drive. The good news is that the bike is unbelievably affordable at only 399 USD for the base model which means that any additional costs will be marginal and all of our paperwork will clearly state only your purchase price when shipped to you. Sweden imposes only a 6% duty rate on electric bikes and the USA currently imposes 0% additional import duty. Note that VAT/GST and DUTY are different things. Import duty is additional to the normal taxes that are associated with your country as a means of equalizing the import of goods to local levels. Taxes or VAT vary per country with the majority of the EU at 25%. In Certain instances we prepay these fees to speed the import of your bike and will need to be covered in order to receive your bike.
You can see here for more information about your countries tax regulations.
What are the regulations for my country to ride Stark Drive?
Whether or not you need a license is dependent on your specific country as they have all adopted their own rules on electric driven means of transportation. For a general overview see here, otherwise it would be good to consult with your local motor vehicle office.
The top speed of Stark Drive is computer controlled and by default for our base model is set to 25kph. These computer settings can be user controlled.
What Upgrades or Accessories are available for Stark Drive?
There are literally millions of accessories available for bicycles on the market compatible with Stark Drive but we will be developing our own custom tailored branded accessories that include front and rear racks, carry bags, locking gear and much, much, more. Have a special request? Contact us!
What is your return policy?
STARK DRIVE WARRANTY & RETURN POLICY
After Delivery Stark Drive offers a No-Questions-Asked 30 day return/warranty policy when purchased at our store non inclusive crowdfunding periods so long as it’s in the original condition as when you received it, original packaging etc. Return shipping is the responsibility of the buyer.
Unlike a traditional store, Stark Drive takes the funds and immediately transfers them to our manufacturing partner to being production of your order. This is a crowdfunding venture meaning that unlike a traditional store, there is no possibility for refunds when you support Stark Drive. There is a possibility to upgrade/change your order and receive a credit for your previous order by placing a follow up order and sending us an email with both your new order and old order whereby we will then be able to refund your old order. During our crowdfunding campaign backers are offered rewards for helping with our launch and we endeavor to fulfill these rewards at our earliest opportunity.
All Stark Drive products carry a 30 day satisfaction guarantee*1 manufacturer's warranty*2, *3.
We may elect to not accept or authorize return of products that are not in their unopened, original packaging, or have been altered or modified with third-party or aftermarket parts or components. Any unauthorized returns may be treated as unwarranted requests.
*1 The 30 day satisfaction guarantee states that if you purchased the product directly from StarkDrive.bike, then for the first 30 days after the original delivery date of your order, if for any reason you are not satisfied with the purchase and you have not broken the seal or removed the product from the original packaging, then you may contact Stark Drive Customer Support (firstname.lastname@example.org) to obtain a return authorization number and shipping instructions.
Once the product has been returned to us and has been ascertained to be complete (including the “original sealed” product box, with the unit in its original packing materials) and undamaged. Your purchase price, less shipping and handling, will be refunded to you. We do not refund any shipping costs, and we may have to charge you extra if your original real shipment costs were greater than our invoiced amount. Note that if the product is defective, you may either request a repair or an exchange (per our 180 day warranty).
We cannot guarantee that we will accept returns that have not been authorized by us. This guarantee is limited to one product per customer. No refunds will ever be given after 30 days from the original delivery date.
*2 The 30 day manufacturer's warranty states that, for Stark Drive Electric Bikes, parts and components, if the product fails in normal use (with no "customer-induced failure" and no customer changes or modifications to the product) within the first 30 days of ownership, then we will refund or replace it (at our option) at no charge to you except for your cost of shipping it to us. International orders must pay shipping, handling, and any import or export related expenses for both directions of the shipment. For most US orders, there are no shipping charges for the shipment of the replacement to the customer on warranted product, if ground shipping is selected.
*3 Bikes backed after June 10 2018 will now include only a 30 day parts warranty but can still be upgraded to a 2 year warranty by making this selection on the website during the configuration process or even purchasing this option through the accessories page as long as you do so within 30 days of receiving Stark Drive.
Stark Drive is custom manufactured for each backer depending on the options he/she chooses during the configuration process. If Stark Drive is configured with options or add ons such that modify the bike from its stock, standard or default configuration that is fixed as standard when landing on the configuration page it involves variances from the default construction of Stark Drive thereby restricting or eliminating the ability to return stark drive without a fee to compensate for these upgrades that will be assessed on a case by case basis. Furthermore, if a configured bike is backed through our crowdfunding venture and a claim is filed through the payment processor we reserve the right to cancel the delivery of your Stark Drive whether the claim is successful or not. Such claims have a dramatic effect on our entire logistics process as each Stark Drive is unique when configured outside the default configuration.
Backer/Buyer Responsibilities: By submitting or posting any User Feedback publicly be it on Starkdrive.bike or any other website in connection or relating to Stark Drive, you agree that your User Content will comply at all times with our Code of Conduct in so-much-as untrue statement will not be posted, statements whose sole purpose is to cause business or brand harm to Stark Drive or our partners will not be posted. Contact must have been taken with Stark Drive's customer support before posting negative statements in order for us to try to resolve any issues you may have. Submission of posts of a defamatory nature when not fulfilling our requirements can result in forfeiture of your warranty, reward and any further technical support/contact from Stark Drive. Further you agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Sites or in connection with any Service any of the following: User Content that contains any viruses, corrupted data, malicious code or other harmful, disruptive or destructive files;User Content that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law;User Content that infringes or violates any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party. By posting any User Content, you represent and warrant that you have the lawful right to post, distribute, display and reproduce such User Content;User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity;Unsolicited promotions, political campaigning, advertising or solicitations;Private or personally identifiable information; and/orUser Content that, in the sole judgment of Stark Drive, is objectionable or which restricts or inhibits any other person from using or enjoying the Sites, or which may expose Stark Drive or its users to any harm or liability of any type.
Please contact Stark Drive Customer Support (email@example.com) to obtain a return authorization number and shipping instructions, and to determine if this warranty applies to your case. We cannot accept returns that have not been authorized by us.
Please note: We never warrant Stark Drive products with electronic or mechanical components that have been modified or altered, or replaced with third-party parts, or products that show any signs of misuse. Further warranty becomes invalidated if you have made any modifications to the bike computer or change components on the bike before consulting Stark Drive to ensure compatibility. Stark Drive should not be used at excessive speed and the bike has been electroincally limited based on your geograpic area (ie: 25kph EU / 32kph USA) Travelling in excess of these speeds will void your warranty. Standard safety equipment (ie: helmet) should always be used when riding Stark Drive whether you are legally required to do so in your geographic location or not.
Refund and replacement are your only remedies under our warranty.
Your only remedy under our warranty is the above mentioned refund (30 day satisfaction guarantee) or the replacement (30 day warranty) of your eligible Stark Drive product as described above. Neither this warranty nor any other warranty, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, shall extend beyond the 30 day warranty period.
Under no circumstances shall Stark Drive Electric Bikes be liable for any special incidental, indirect or punitive damages or for any consequential damages, even if Stark Drive Electric Bikes knows or is informed that such damages are possible.
Is the price really 399 USD?
As we said in our video, what was holding us back from owning an electric bike was the high price both here in Sweden and after research, also throughout the world. there was the option to buy a used electric bike but who knows what you are getting there? We set out to make an affordable, high quality electric bike that would outperform anything on the market, not only now but forever.
I live in Stockholm! Can i get the bike from you directly?
Unfortunately, all bikes need to be shipped directly from our manufacturer to the customer so it will not be possible to pick the bike up from our offices in Stockholm, Sweden, but your welcome to come by say hello and try Stark Drive out.
How much do you charge to ship?
Shipping costs are calculated when you input your shipping location on checkout. Shipping costs depends on shipping location. We ship to any country in the world for shipping. We have embraced the direct-to-customer model of shipping and this works well with a crowdfunding campaign.
Does this need to be assembled at a Bike Shop or can i do it?
Stark Drive arrives to your home 95% assembled. You will only need to attached the handlebars and front wheel, this is very easy to do but with anything else we would recommend you take it to the professionals if you are worried. It’s important that the wheel is attached properly as the front brakes depend on it.
Assembly Manual Link:
Display Manual Link:
GPS Manual Link (Note a Local SIM must be installed):
Controller Wiring Diagram:
Does Stark Drive work like a normal bike with the battery removed?
With the battery removed the bike is lighter and functions just like a normal bike.
Why have you set your target at 399 USD?
How much does Stark Drive weigh?
Stark Drive Hardtail: 18.8 Kg Without Battery, 21kg With Battery (41.4 lbs / 46.2 lbs respectively) Stark Drive Full Suspension: 19.2kg without Battery, 21.4 kg With battery (42.3 lbs / 47.1 lbs respectively)
Where are all the electrical Systems? (Battery, GPS, etc)
From the beginning we have wanted to design an electric bike that does not look electric therefore we have found a way to hide all components within the frame of the bike. The battery is removable if you want to take it out and charge it during your journey.
How and where are you manufacturing Stark Drive?
We have partnered with a manufacturer in Asia for the production of Stark Drive. The hardest component for our bike was to find a reliable, renowned, and certified manufacturer of the battery packs for Stark Drive. This we have found and they have teamed up with our Assembly team to produce the worlds most affordable electric bike. We have gone so far as to hire a team based in Asia for supply chain management, and quality control. We won’t leave anything to chance.
What is the weight limit for Stark Drive?
We have tested Stark Drive to work for a weight of up to 150kg.
How long does the battery last?
The battery longevity depends on the Ah capacity, and we offer 3 different capacities: 9Ah, 13Ah, and 17Ah. With pedal assist, under optimal conditions, you are looking at 60km 85km, and 120km respectively.
Now for the lifetime, after 500 times charging cycle, the battery capacity will reduce to 80%. and after that each 100 charging cycle, the battery attenuation is 10%
Talking range approximation of 25 Wh/mi. Using this approximation, 480 Wh battery should carry most people around 32 km. However, factors such as rider weight and terrain can have a significant impact on range. And you can always increase your range by pedaling along with the motor power
*All range estimates are contingent upon rider and towing weight, riding style, wind speed, terrain, temperature, motor power (high power motors deliver more thrust and draw more current), and battery capacity. Battery should be topped up before being completely empty in order to extend the battery lifetime.
What is the warranty on Stark Drive?
Stark Drive comes with a 6 months Parts warranty for any component that fails due to manufacturers
defect. (note that ours is 6X longer then competitors in our class of bikes) Parts that require replacement due to wear are not covered. As of bikes configured from June 2018, the parts warranty on stark drive is 1 months. You can still upgrade to 2 years when configuring or even on the accessories page as long as you do so before your existing warranty expires.
Stark Drive is designed to last!
That being said, for those that feel more comfortable with a longer warranty you are able to purchase warranty up to 2 years as an option.
What should my height be in order to ride comfortably?
Unlike 20" tire folding bikes, Stark Drive can be adjusted to comfortably pedal with 140cm up to 210cm by adjusting the seat. If you look at even average height people riding a 20'' tire bike you will notice when they pedal they have to stand, not the case with Stark Drive.
When do you plan to deliver?
Our manufacturing partner and Stark Drive LLC have a frame agreement signed and they are ready to produce as soon as we transfer funds. Our anticipated delivery for our early bird backers is Fall 2017 for Batch 1. We update our blog regularly and there you will find the latest information about factory production. Check there first.
Stark Drive Bike Measurements
Torque Versus Cadence Sensors
Stark Drive currently uses a Cadence Sensor but we are going to be launching a Torque Sensor Model via crowdfunding in 2018. But what is the difference between Torque and Cadence sensors?
Basic Cadence Sensor
The basic cadence sensor uses a magnet on the crank, it turns the motor ON when you start pedaling and turns it OFF when you stop pedaling. It works more or less like a switch.
You have to control the boost level and speed by adjusting the assist mode manually up and down. Most basic e-bikes have this.
The advantage it is an inexpensive way to get some sort of pedal assist onto the bike, but the disadvantage is that the pedal assistance can feel jerky, laggy and counterintuitive.
The torque sensor is a totally different technology that uses a precision strain gauge. It measures your actual force on the pedal, sampling at 1,000 times per second over the entire pedal stroke.
The harder you pedal, the more power it gives to the motor. If you pedal lighter, less power goes to the motor. It makes this adjustment in real time so it is technically amplifying your every input. It feels like you are bionic.
Most all higher end bikes use torque sensors. The disadvantage is the cost is significantly higher to implement this technology.
Where do you deliver?
Stark Drive delivers to our crowdfunding backers worldwide. (However currently not to the Arctic or Antarctica)
We are exceptionally pleased to announce that as of today, Stark Drive is officially L1e-A Certified as per the eu regulations which can be found here:
What does this mean for anyone with Stark Drive that was backed with greater then a 250W motor? Quite simply, it means that as long as you have not modified Stark Drive in any way, and depending on your local countries regulations (if they differe with this EU Standard) you are now able to use your bike legally in your location no matter where you are in the EU.
You should be extra aware about your local regulations as in many countries an L1e-A certified bike needs to be registered and insured (be sure to consult your local laws and rules) and with registration comes the security that the bike can be tracked if it is stolen or misplaced. This approval that we have received is European Union wide and even those countries that are not part of the EU but rather EEA do adopt similar regulations in order to keep the market common but you will need to consult with your authorities. We will detail more about the registration process in an upcoming blog post but if you have any questions you can email us and we will respond in kind.
we have recently reworked our configuration page so that both throtle and cruise control are combined and with the throttle you can choose if you want to pedal or just move quickly up to speed without needing to pedal whatsoever. This is especially useful when you are trying to move uphill from a standstill.
Configure up to 1000W Motor
Up to today we have been offering up to 500W of power for those that need this extra umph depneding on rider weight or terraine but now with up to 1000W soon configurable from our hope page you will have the power you need to handle any situation. Tow loads with Stark Drive, leave the car at home and use pure electric power to bring home your groceries from your local market. Take your kids with you wherever you would like with a cargo carrier.
Stark Drive has always included a front head light by default at no charge for safety with the rear brake light being optional for those who needed this. Now we have reconfigured the homepage so that the rear headlight options i clearly visible and availble without needing to compllicate matters by adding it from our accessories page. We highly recommend a rear brake light no matter what motor you choose for Stark Drive.
We always recommend one wears a helmet when using Stark Drive no matter what motor configuration you choose. You only have one head and these dont heal very well when impacted. This is why Stark Drive is developing and soon launching the ultimate LED equipped helmet which you can read about here: https://starkdrive.bike/blog/eu-batch-2-delivery