After Delivery Stark Drive offers a No-Questions-Asked 30 day return policy when purchased at our store non inclusive crowdfunding periods so long as it’s in the original condition as when you received it, original packaging etc. Return shipping is the responsibility of the buyer.
STARK DRIVE WARRANTY & RETURN POLICY
Unlike a traditional store, Stark Drive takes the funds and immediately transfers them to our manufacturing partner to being production of your order. This is a crowdfunding venture meaning that unlike a traditional store, there is no possibility for refunds when you support Stark Drive. There is a possibility to upgrade/change your order and receive a credit for your previous order by placing a follow up order and sending us an email with both your new order and old order whereby we will then be able to refund your old order. During our crowdfunding campaign backers are offered rewards for helping with our launch and we endeavor to fulfill these rewards at our earliest opportunity.
All Stark Drive products carry a 30 day satisfaction guarantee*1 as well as a 180 day manufacturer's warranty*2.
We may elect to not accept or authorize return of products that are not in their unopened, original packaging, or have been altered or modified with third-party or aftermarket parts or components. Any unauthorized returns may be treated as unwarranted requests.
*1 The 30 day satisfaction guarantee states that if you purchased the product directly from StarkDrive.bike, then for the first 30 days after the original delivery date of your order, if for any reason you are not satisfied with the purchase and you have not broken the seal or removed the product from the original packaging, then you may contact Stark Drive Customer Support (email@example.com) to obtain a return authorization number and shipping instructions.
Once the product has been returned to us and has been ascertained to be complete (including the “original sealed” product box, with the unit in its original packing materials) and undamaged. Your purchase price, less shipping and handling, will be refunded to you. We do not refund any shipping costs, and we may have to charge you extra if your original real shipment costs were greater than our invoiced amount. Note that if the product is defective, you may either request a repair or an exchange (per our 180 day warranty).
We cannot guarantee that we will accept returns that have not been authorized by us. This guarantee is limited to one product per customer. No refunds will ever be given after 30 days from the original delivery date.
*2 The 30 day manufacturer's warranty states that, for Stark Drive Electric Bikes, parts and components, if the product fails in normal use (with no "customer-induced failure" and no customer changes or modifications to the product) within the first 30 days of ownership, then we will refund or replace it (at our option) at no charge to you except for your cost of shipping it to us. International orders must pay shipping, handling, and any import or export related expenses for both directions of the shipment. For most US orders, there are no shipping charges for the shipment of the replacement to the customer on warranted product, if ground shipping is selected.
Stark Drive is custom manufactured for each backer depending on the options he/she chooses during the configuration process. If Stark Drive is configured with options or add ons such that modify the bike from its stock, standard or default configuration that is fixed as standard when landing on the configuration page it involves variances from the default construction of Stark Drive thereby restricting or eliminating the ability to return stark drive without a fee to compensate for these upgrades that will be assessed on a case by case basis. Furthermore, if a configured bike is backed through our crowdfunding venture and a claim is filed through the payment processor we reserve the right to cancel the delivery of your Stark Drive whether the claim is successful or not. Such claims have a dramatic effect on our entire logistics process as each Stark Drive is unique when configured outside the default configuration.
Please contact Stark Drive Customer Support (firstname.lastname@example.org) to obtain a return authorization number and shipping instructions, and to determine if this warranty applies to your case. We cannot accept returns that have not been authorized by us.
Please note: We never warrant Stark Drive products with electronic or mechanical components that have been modified or altered, or replaced with third-party parts, or products that show any signs of misuse.
Refund and replacement are your only remedies under our warranty.
Your only remedy under our warranty is the above mentioned refund (30 day satisfaction guarantee) or the replacement (30 day warranty) of your eligible Stark Drive product as described above. Neither this warranty nor any other warranty, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, shall extend beyond the 30 day warranty period.
Under no circumstances shall Stark Drive Electric Bikes be liable for any special incidental, indirect or punitive damages or for any consequential damages, even if Stark Drive Electric Bikes knows or is informed that such damages are possible.