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USA/Canada Batch 2 Deliveries - How UPS Tracking Works?

02/22/2018

Hello Backers!

We just wanted to take a moment and clarify how the Tracking works with UPS. This has been discussed in earlier blog posts but with the sheer number of posts and a lack of a system of easily searching them, we thought we would post an update.

All the USA and Canada Batch 2 bikes shipped late january before the Chinese New Year began, meaning the bikes physically left China on a boat before this time. The way that our logistics works when shipping from China in bulk is as follows:

  • Bikes get tagged and labelled at the factory
  • Bikes then make their way to the logistics partner at the port in china where they are cataloged
  • Tracking numbers are input into the UPS system (Label Created On:)
  • Bikes are loaded into their respective containers for shipping to the USA
  • 4-5 weeks later bikes arrive in the USA
  • Bikes must FIRST clear customs before UPS can take control of the bikes
  • Last time this took 2-3 weeks as CBP wanted to check the bikes twice.
  • UPS finally receives the bikes and tracking starts getting updated.


    • If you log on to check your tracking numbers now, it will only show Order Processed for UPS which is a correct description of what is going on, it has been processed and paid for. The issue is that legally UPS has no right to receive the package in the USA until they clear customs at the Port of Entry. The system works well and UPS is a great partner for deliveries.

    Address Changes?

    If for some reason you need to change your address, it can be done once the bikes have been received by UPS and your tracking begins updating in the system on UPS's website. This is how it worked for batch 1 bikes and it worked just fine, no matter if its across the city or across the country, UPS takes care of redeliveries.

    Thank you again for supporting Stark Drive and helping Launch the Most Affordable Electric Bikes on Earth.


    Sincerely

    Stark Drive Team

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